Newsroom
SF Fire Credit Union Adds Voice Authentication to Call Center to Safeguard and Better Serve Members
Illuma Labs’ voice verification solution and the Glia Interaction Platform strengthen security while improving member experience in the contact center Plano, TX: SF Fire Credit Union, a community-focused financial institution serving the Bay Area, has... [ more ]
P1FCU Launches Voice Authentication for 100,000 Members
Members of this Pacific Northwest credit union are gaining access to voice verification with Illuma Shield™ Lewiston, Idaho: P1FCU (Potlatch No. 1 Credit Union) is continuing to grow its recognition as a technology-forward financial institution... [ more ]
Financial Plus Credit Union Augments Member Experience with Voice Authentication
Financial Plus deploys Illuma Shield™ voice verification to prevent fraud and create a seamless call center experience for members Plano, TX: Financial Plus Credit Union recently rolled out voice authentication software as part of... [ more ]
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform NEW YORK, NY: Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform,... [ more ]
WyHy Federal Credit Union Transforms Member Account Security with Rapid Deployment of Illuma Shield Voice Authentication on Glia Platform
Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions in the call center Cheyene, WY: WyHy Federal Credit Union has implemented industry leading security measures in its... [ more ]
Evans Bank Adds Illuma Shield Voice Authentication as Latest Customer Experience Enhancement
A 100 year-old bank deploys high-tech voice verification for convenience and security Williamsville, NY: Evans Bank has announced voice authentication as the latest step in the financial institution’s continuous journey of digital transformation. The community... [ more ]
Notre Dame Federal Credit Union Makes Voice Authentication Available for Members
Members banking with NDFCU will have frictionless, secure access to their accounts using voice biometrics St. Joseph County, Indiana: Notre Dame Federal Credit Union (NDFCU) is partnering with an award-winning CUSO, Illuma, to rapidly deploy... [ more ]
Hudson Valley Credit Union Rolls Out Voice Verification for Members
Major NY credit union enhances account security by activating Illuma Shield™ voice authentication solution Poughkeepsie, New York: Hudson Valley Credit Union (HVCU) announced the implementation of voice biometric authentication in the organization’s contact center. By... [ more ]
Illuma Integrates Voice Authentication Solution with Genesys Cloud CX™
Credit unions can now deploy voice verification and fraud prevention software on the all-in-one, composable cloud experience orchestration platform from Genesys Plano, TX: Illuma Labs today announced a new integration between its flagship voice biometrics... [ more ]
CONNEXUS CREDIT UNION PRESENTS INNOVATIVE SECURITY SOLUTION FOR CREDIT UNIONS AT FINOVATEFALL 2022 CONFERENCE
Chad Rogers, Executive Vice President and Chief Operating Officer at Connexus Credit Union, took the stage at the FinovateFall 2022 conference in New York City in September with Milind Borkar, Ph.D., Chief Executive Officer and... [ more ]